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When I drove my car from North Carolina to South Carolina. I…

Customer Question
When I drove my...

When I drove my car from North Carolina to South Carolina. I needed a new battery, battery replaced and when restarted radio want work. Test been done on starter,alternator and fuses checked. All is good. What could be wrong. Thank you for any help.

Mechanic's Assistant: Most vehicles have two fuse panels. Have you located both?

Yes both were checked

Mechanic's Assistant: What year is your Th!nk?

2007

Mechanic's Assistant: Are you fixing your Th!nk yourself? What have you tried so far?

No a friend checked yesterday. Fuses, alternator,starter, and ignition switch all been checked.

Submitted: 6 months ago.Category: Saturn
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Answered in 17 minutes by:
12/10/2017
Saturn Mechanic: Mechanic01, ASE Certified Technician replied 6 months ago
Mechanic01
Mechanic01, ASE Certified Technician
Category: Saturn
Satisfied Customers: 2,913
Experience: Owner at Baltic investments
Verified

Hello my name is ***** ***** welcome to just answers! I will be assisting you with all of your vehicle questions today. Give me one moment while I review your question and come back with a answer. Please be aware I do not know your skill level or abilities so I will be asking a lot of questions and in a lot of cases we will respond to each other quite a lot before we find a solution. As far as phone calls are concerned that is the system prompting you, not me, and they do cost more money, I prefer text but in some cases a phone call is required. If I don’t answer right away or quickly in conversation I am helping another customer or have stepped out for a moment and will respond as soon as I can. Ok lets get started!

What is the year make and model of the vehicle?

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Customer reply replied 6 months ago
2007 Saturn vue
Saturn Mechanic: Mechanic01, ASE Certified Technician replied 6 months ago

does that have the premium audio system?

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Customer reply replied 6 months ago
CD player and regular radio
Saturn Mechanic: Mechanic01, ASE Certified Technician replied 6 months ago

Ok with key on engine off, check power on radio fuse and IGN radio on each terminal end of fuse

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Customer reply replied 6 months ago
All been checked
Saturn Mechanic: Mechanic01, ASE Certified Technician replied 6 months ago

what voltages are you getting?

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Customer reply replied 6 months ago
Not sure
Saturn Mechanic: Mechanic01, ASE Certified Technician replied 6 months ago

so you dont know if there is power to the fuse?

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Customer reply replied 6 months ago
No I don't maybe guy who checked does
Saturn Mechanic: Mechanic01, ASE Certified Technician replied 6 months ago

so your not working on the vehicle yourself?

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Customer reply replied 6 months ago
No sir.. A friend from church checked yesterday
Saturn Mechanic: Mechanic01, ASE Certified Technician replied 6 months ago

ok so are you just looking for me to tell you things to check to tell this person?

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Customer reply replied 6 months ago
All he has checked both fuses boxes. I had alternator,starter, ignition switch test done and all is good. New battery. I don't want to buy new radio if I can avoid it
Saturn Mechanic: Mechanic01, ASE Certified Technician replied 6 months ago

So power will need to be confirmed at the fuses if thats ok the radio will need to be pulled and checked, there could be a connector issues or ground problem, I have sent a diagram of the power and ground to check at the connector, if all of this is good then the radio will need replacement, if you do end up need replacement there are plenty of great low cost options that can really upgrade your sound system, for about 200 you can get nav,dvd,tv,touchscreen, bluetooth, AUX, radio and thats installed

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Saturn Mechanic: Mechanic01, ASE Certified Technician replied 6 months ago

https://www.dropbox.com/s/18pdzxxjqnsit7q/doc5.docx?dl=0

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Saturn Mechanic: Mechanic01, ASE Certified Technician replied 6 months ago

Please let me know if you have any more questions.
Customer satisfaction is my number one goal. Giving me nothing less than a 5 star rating would be appreciated very much. You can do this rating at the box on the upper right hand corner. This will not close our chat session and at no extra charge we will still be able to talk about any other issues you may have for free! Providing a rating is the only way I will receive credit for my work with you. Negative ratings do not result in a refund so If you’re not satisfied with the work we have done so far please respond more and let’s get your question figured out. Thanks Shawn!

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Customer reply replied 6 months ago
I can not get Dropbox to work
Saturn Mechanic: Mechanic01, ASE Certified Technician replied 6 months ago

what are you using to access this service?

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Customer reply replied 6 months ago
My android phone
Saturn Mechanic: Mechanic01, ASE Certified Technician replied 6 months ago

you will need to pull it up on a pc to get the diagram

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Customer reply replied 6 months ago
Ok. Thank you
Saturn Mechanic: Mechanic01, ASE Certified Technician replied 6 months ago

sure thing

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