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Saturn: Power steering instantly failed on my husband this

Customer Question
Power steering instantly failed on...
Power steering instantly failed on my husband this morning. We have had no previous problems, or other issues that showed up on the panel. Is it reasonable to conclude the electrical power steering assist has failed, or shuold we consider that and possible other causes?
Submitted: 2 years ago.Category: Saturn
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Customer reply replied 2 years ago
Husband states the fuse is fine. Is it possible the reservoir is low?
Answered in 16 minutes by:
7/29/2015
Saturn Mechanic: Ron Z., - Saturn Tech - replied 2 years ago
Ron Z.
Ron Z., - Saturn Tech -
Category: Saturn
Satisfied Customers: 19,150
Experience: 18+yrs experience. State Inspector and Saturn Diagnostics
Verified
I'm sorry the Tech you requested was unavailable to assist you today. It appears that Tech is currently "Offline". Now that his 15 minute "request lock" has expired, hopefully I can be of some assistance in his place...-May I have the year, model and engine size of your Saturn?-Was there any warning lights on the dash after the steering failure?
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Customer reply replied 2 years ago
2008 Astra. I don't know the engine size, it's my husband's and I don't drive it. No, there were no warning lights on the panel, and battery is showing charged.
Customer reply replied 2 years ago
Husband texts it's a 1.4 XR model
Saturn Mechanic: Ron Z., - Saturn Tech - replied 2 years ago
ok, great!I'm sorry for the delay... I'm having difficulties loading my resource guide. If I'm not mistaken, there is an active recall having something to do with steering pumps on these vehicles... but I cannot confirm that right now or get any other info. Please bear with me a few more minutes. If the problem persists, I will opt out and forward you to another Tech that can more quickly assist you.
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Customer reply replied 2 years ago
Thank you. We have no pump on our model as far as we know, as it's electric power steering. There appears to be a reservoir.
Saturn Mechanic: Ron Z., - Saturn Tech - replied 2 years ago
I am so sorry about the long wait. I sincerely ***** ***** just can't get my resource to load. I don't want to hold you here any longer than I should. I am going to opt-out and forward you to another Tech than help you more sooner than later. I apologize for any inconvenience. Sit tight one sec... someone will be right with you...
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Customer reply replied 2 years ago
Thank you. I appreciate your attempt to help.
Saturn Mechanic: Anthony, ASE Certified Technician replied 2 years ago
Anthony
Anthony, ASE Certified Technician
Category: Saturn
Satisfied Customers: 11,808
Experience: ASE Master Automobile Technician with over 20 years exp. in this field.
Verified
Hello, different technician here... Did the steering make any unusual noises before it stopped working?
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Customer reply replied 2 years ago
A very minor whine, like it usually does.
Saturn Mechanic: Anthony, ASE Certified Technician replied 2 years ago
But now no whine and no assist, right?
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Customer reply replied 2 years ago
Right
Saturn Mechanic: Anthony, ASE Certified Technician replied 2 years ago
There's no bulletins on it. The pump must have failed because fluid would wine real loud as it got too low. Be sure to check the fuses under the hoood in case one blew and took out power to the pump. If the fuses are ok, then then pump in all respects must have failed.
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Customer reply replied 2 years ago
Fuses are fine. Since replacing the power steering is about $1000, is it possible the reservoir is low, and the pump can't pull fluid in?
Saturn Mechanic: Anthony, ASE Certified Technician replied 2 years ago
If the fluid was getting low, the unit would buzz real loud when you were trying to steer then slowly fade out in power assist. When the steering stops suddenly, the pump stopped working.
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Customer reply replied 2 years ago
Ok, thank you for your assistance I guess this means we need to look into a power steering unit
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Anthony
Anthony
Anthony, ASE Certified Technician
Category: Saturn
Satisfied Customers: 11,808
11,808 Satisfied Customers
Experience: ASE Master Automobile Technician with over 20 years exp. in this field.

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