2017 triton voltage 3551 slide won’t slide out. Tightens the cables and loosens but only clicks when trying to push out.

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Customer: 2017 triton voltage 3551 slide won’t slide out. Tightens the cables and loosens but only clicks when trying to push out. Full battery and plugged into shore line.
JA: Where exactly do you think the noise is coming from? And how long has this been going on?
Customer: Electric motor on top of slide. Used it a week ago worked fine. Slid it in, now it won’t go out.
JA: What is the make/model of your '17 RV?
Customer: Triton voltage 3551
JA: Are you fixing your RV yourself? What have you tried so far?
Customer: If I can.
JA: Is there anything else the Mechanic should know before I connect you? Rest assured that they'll be able to help you.
Customer: Not that I can think of
Answered by KevinS121 in 41 mins 1 year ago
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KevinS121
Auto Mechanic
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6,076 satisfied customers

Specialities include: Auto Body Technician, Heavy Equipment Repairs, Heavy Duty Engine Repairs, Brake and Transmission Repairs

Howdy and welcome to Just Answer.  My name is ***** ***** and I am a Master Certified RV Tech. I understand how frustrating RV issues can be.  I have been  working on RVs for 35 plus years.   I see you are having an issue with your slide out not wanting to work.  Look in your battery area for a automatic reset breaker that might be tripped causing the motor not to work.  There could be several of them in the area.  Some of them have a reset button on them and some do not.

Here is a service manual for your slide out.  Page 2 talks about troubleshooting.

https://manuals.heartlandowners.org/manuals/Slide_Outs/Rooms/Norco/Norco%20accuslide_service-manual%20(1).pdf

Customer
Cool I will look at it and text you back.

no problem.  I am on line till 10 PM CST today.

Customer
Ok I have to go into town to get a tool that should have come with the RV. The flexible shaft for the motor. If I'm not back in time can I text this number tomorrow?

yes.  I would also recommend a multimeter if you do not already have one to measure voltage.

Customer
Yea I have one

Ok.. that will make troubleshooting the auto reset breakers easy.

Customer
I can send a video of what it's doing.

Ok,  I might be able to see it.

Customer
I can send it email too if need be

send to***@******.***

Customer
Ok check your mail!
Customer
You should have it now.

I just looked at your video.  You have power going to it, but something is hanging up or the motor gears are stripped.  Go back and look at the manual I sent you.

Customer
That's what my guess is.
Customer
I'm going to get the tool and go from there.

Ok.  let me know if you need any help.

Customer
Ok thanks

My pleasure.

Customer
Ok we got it figured out. The gear box case was shot so the gears would move and skip gears.

You will need to get a new motor and gear assembly.

Customer
Motor is working great, took the gear box apart and found where it was worn out. Ordered a new gear box today, plus an extra one so if it breaks while we are camping we can replace it there. Took about 30 minutes.

Ok, that's great news, from what I was seeing, they did not offer just the gear box.  I will put that in my mental notes.

Glad I could help. I appreciate good ratings for my service today.   If you are not satisfied with my service today, please let me know so I can do better next time. There are also other experts available to help you as well.   Thanks for using Just Answer and have a great day.

Happy RVing

***** *****

Customer/p>
Customer
Yea Amazon had it, and a few other places for 100 bucks. Thanks a lot. The info you sent me helped a lot!

My pleasure.

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