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Refrigerator doesn't work. No matter where we plug it in.

Customer Question
Refrigerator doesn't work....

Refrigerator doesn't work. No matter where we plug it in. Home or park. It's been in repair six times with various reasons for the failure. We have had the unit, since August 29, 2019. We were able to use it 4 nights. Has there been a recall for the refrigerator?

Mechanic's Assistant: Most vehicles have two fuse panels. Do you know what they look like?

No

Mechanic's Assistant: What is the make/model of your '19 RV?

2020 Coleman lantern 202rd

Mechanic's Assistant: Are you fixing your RV yourself? What have you tried so far?

No

Mechanic's Assistant: Anything else you want the Mechanic to know before I connect you?

The sales-dealer has done all repairs.

Submitted: 2 years ago.Category: RV
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Answered in 20 minutes by:
5/7/2020
RV Mechanic: Randall, RVIA Certification replied 2 years ago
Randall
Randall, RVIA Certification
Category: RV
Satisfied Customers: 28,220
Experience: RVDA/RVIA Master Certified Technician with many years experience.
Verified

Hi! My name is ***** ***** I can assist you with this. I may need some additional information from you first in order to give a complete answer.

Please give me a few minutes to type up an answer for you here. Thanks!

Sounds like the dealer might not be up on how to repair this. May I have the make and model of this fridge please? And is it coming on and just not cooling or not coming on at all? Thanks! Randall

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Customer reply replied 2 years ago
Norcold 6 cubic feet. Owners manual shows polar 7 series (7, 7, n7lx)Not coming on at all.Norcold serial #30924592
RV Mechanic: Randall, RVIA Certification replied 2 years ago

I am going to give you the link to the Norcold Polar 7 manual. Quite long, but worth printing out so you have it and then with a small digital multimeter I can direct you in some testing and work this out here. Randall

http://bryantrv.com/docs2/docs/ncold_polar_n_series.pdf

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Customer reply replied 2 years ago
Got the owners manual and installation manual. So carry on.
RV Mechanic: Randall, RVIA Certification replied 2 years ago

I just gave you the Service Manual and you will need a multimeter for some testing here.

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Customer reply replied 2 years ago
sorry, I left my multi- meter when I left tektronix in 1986. I am better off letting a current tech work on the beast.My electronics are very rusty.
RV Mechanic: Randall, RVIA Certification replied 2 years ago

It sounds like it should be someone other than the dealer here. Perhaps you should just call Norcold directly and get some assistance if you don't want to continue here. Don't let the warranty period expire! Randall

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Customer reply replied 2 years ago
AThanks, ***** *****'t think of that. Silly, me. Will do if last fix doesn't work.
Thanks again,
Rosalie hall
RV Mechanic: Randall, RVIA Certification replied 2 years ago

Please get back to me again later if you need more here. Not that hard to diagnose if you have a working multimeter. About $20 or so at the local hardware store.

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Customer reply replied 2 years ago
Thanks, ***** ***** and giggles.
RV Mechanic: Randall, RVIA Certification replied 2 years ago

10-4

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Randall
Randall
Randall, RVIA Certification
Category: RV
Satisfied Customers: 28,220
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Experience: RVDA/RVIA Master Certified Technician with many years experience.

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