RV

Have RV questions? Ask an RV mechanic online.

Connect one-on-one with {0} who will answer your question

This answer was rated:

My rv norcold refrig is not cooling at all. The lights are…

Hello, my rv norcold...

Hello, my rv norcold refrig is not cooling at all. The lights are all on and no fault code. I don't know what todo

Mechanic's Assistant: Do you know the model of your Norcold fridge? How old is it?

N61X or N81X. 2018

Mechanic's Assistant: How long has this been going on with your Norcold refrigerator? What have you tried so far?

I just discovered it today. It has been at camping world most of the summer with warranty issues for other things.

Mechanic's Assistant: Anything else we should know to help you best?

I did not have the propane on at first, but I turned that on and it is also plugged in

Show More
Show Less
Ask Your Own RV Question
Answered in 8 minutes by:
8/11/2019
RV Mechanic: Robert, RV Mechanic replied 3 years ago
Robert
Robert, RV Mechanic
Category: RV
Satisfied Customers: 24,132
Experience: 23 yrs. RV experience including Cummins North West, Country Coach, Monaco Coach - vendor certified.
Verified

Hi, I'm Robert. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply momentarily.

Please allow me a few mins to type a response.

Thanks, Robert

Ask Your Own RV Question
Customer reply replied 3 years ago
sure
RV Mechanic: Robert, RV Mechanic replied 3 years ago

Normally when you get NO cooling on BOTH LP and AC power it could be a thermistor or cooling unit issue. So you would want to run it on AC power for 6 hours and LP for six hours and see if it cools on one source and not the other.

IF you look in the box on the back fins you will see the thermistor clipped to one of the fins, the connector will go to the light. What you can try and do is disconnect the thermistor. Doing this puts the fridge into a full cooling cycle and the box should cool, if the box cools with it disconnected the thermistor is at fault.

The cooling unit could also be the problem, a cooling unit can rupture or become blocked. IF the cooling unit was blocked you would not have any symptoms but NO cooling on BOTH sources, once a cooling unit becomes blocked it normally needs to be replaced. Sometimes tapping the cooling unit coils with a rubber mallet will help but there are no guaranties. IF this is a 2018 I would have it looked at under warranty, you are not doing anything wrong the box should be cooling.

IF you have more questions or concerns please feel free to contact me.

Robert

Robert
Robert, RV Mechanic
Category: RV
Satisfied Customers: 24,132
Experience: 23 yrs. RV experience including Cummins North West, Country Coach, Monaco Coach - vendor certified.
Verified
Robert and 87 other RV Specialists are ready to help you
Ask your own question now
Customer reply replied 3 years ago
Thank youWhere is the back of the box located in my motorhome?Where I can find the thermistor?
RV Mechanic: Robert, RV Mechanic replied 3 years ago

I told you where it is located, if you look inside the box on one of the back fins you will see it clipped to one of the fins, the wires tie in with the light connector.

You will have an outside access panel that you can remove to see the back of the fridge. Go outside opposite to where the fridge is located inside.

Robert

Click HERE and see page 16 you can see what it looks like.

Robert

Ask Your Own RV Question
Customer reply replied 3 years ago
Ok, got it off. The flame ignited
RV Mechanic: Robert, RV Mechanic replied 3 years ago

Just let it run for about 4-6 hours and see if the box cools.

Robert

Ask Your Own RV Question
Customer reply replied 3 years ago
Ok, I switched it from gas to auto and b the flame went outWhat does that mean?the unit is plugged in
RV Mechanic: Robert, RV Mechanic replied 3 years ago

When you go to auto and are plugged in it will automatically work on AC power. IF you loose the AC power or unplug the fridge from the outlet it will default to LP. IF you need to run it on LP just go unplug the cord from the outlet and it will switch over to LP. OR take it out of Auto mode.

Robert

Ask Your Own RV Question
Customer reply replied 3 years ago
where is it plugged in?
RV Mechanic: Robert, RV Mechanic replied 3 years ago

Under the outside access panel for the fridge. GO outside opposite where the fridge is inside and you will see a cover with two slotted squares, you use a coin or flat head screw driver to turn them and then the panel will come out.

Robert

Ask Your Own RV Question
Customer reply replied 3 years ago
ok found it....just so I understand, if the frig is operating on AC will there be a flame or no?
RV Mechanic: Robert, RV Mechanic replied 3 years ago

NO Flame when you are on AC power or plugged in. IF you loose the AC power or unplug it then it will switch to gas.

Robert

Ask Your Own RV Question
Customer reply replied 3 years ago
gotcha. Is it safe to unplug that plug and plug it back in to kinda of reboot the frig?
RV Mechanic: Robert, RV Mechanic replied 3 years ago

I don't think that is going to matter but you can try that. You do want to run it on propane 6 hours and see if the box cools, if it cools on source and not the other then it could be a number of things. IF it does NOT cool on BOTH LP and AC power then it is normally a cooling unit or thermistor issue, unplug the thermistor from the board and give it another 6 hours.

Robert

Ask Your Own RV Question
Customer reply replied 3 years ago
I have the thermistor disconnected right nowThank you so much for your patience. We shall see what happens. Have a great night
RV Mechanic: Robert, RV Mechanic replied 3 years ago

Sounds good, IF you need more help let me know.

I am around daily and respond when I can.'

Robert

Ask Your Own RV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a rv mechanicLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Robert Your Own Question
Robert
Robert
Robert, RV Mechanic
Category: RV
Satisfied Customers: 24,132
24,132 Satisfied Customers
Experience: 23 yrs. RV experience including Cummins North West, Country Coach, Monaco Coach - vendor certified.

Robert is online now

Related RV Questions
M'y first language is french. I try to communique whit you.
Hi, m'y first language is french. I try to communique whit you. … read more
Robert
Robert
RV Mechanic
Vocational, Technical or Trade Scho
24,132 satisfied customers
2018 jayco flight norcold N61X/N81X not working. Jayco
2018 jayco flight norcold N61X/N81X not working JA: What is the make/model of your '18 RV? Customer: jayco flight JA: Are you fixing your RV yourself? What have you tried so far? Customer: yes JA: Is … read more
Robert
Robert
RV Mechanic
Vocational, Technical or Trade Scho
24,132 satisfied customers
Is there a reset button for the N306x refrigerator? Norcold.
Is there a reset button for the N306x refrigerator? … read more
Randall
Randall
RVIA Certification
Vocational, Technical or Trade Scho
26,243 satisfied customers
When on propane mode, it starts to intermittently shuts off
When on propane mode, it starts to intermittently shuts off with flashing lights and I can hear the piezo starter clicking and failing to ignite. … read more
Robert
Robert
RV Mechanic
Vocational, Technical or Trade Scho
24,132 satisfied customers
I have a 2019 Winnebago with a Norcold N8XRT. On our last
Second Opinion] I have a 2019 Winnebago with a Norcold N8XRT. On our last trip unit stopped working. Green light stayed on, no red light. We were on shore power at the time, tried switching to propane… read more
KevinS121
KevinS121
Some college
2,560 satisfied customers
Ng on electric and two weeks later stopped cooling on
ng on electric and two weeks later stopped cooling on propane … read more
KevinS121
KevinS121
Some college
2,560 satisfied customers
2018 Jayco RV the Norcold Refrig wont charge We are level
2018 Jayco RV the Norcold Refrig wont charge We are level Plenty of Propane & or Electric , 6 hours no change Zero … read more
Robert
Robert
RV Mechanic
Vocational, Technical or Trade Scho
24,132 satisfied customers
We turn it on it tries running for a minute the shuts off.
We turn it on it tries running for a minute the shuts off … read more
Robert
Robert
RV Mechanic
Vocational, Technical or Trade Scho
24,132 satisfied customers
WHAT MODEL CAN I GET TO REPLACE NORCOLD MODEL #611FR. THE
WHAT MODEL CAN I GET TO REPLACE NORCOLD MODEL #611FR … read more
KevinS121
KevinS121
Some college
2,560 satisfied customers
My Daughters Norcold N81X quit working in the sub zero temps
My Daughters Norcold N81X quit working in the sub zero temps we had. When it warmed up it started working but the freezer only gets down to 12 to 14 degrees. … read more
KevinS121
KevinS121
Some college
2,560 satisfied customers
There is a beeping coming from inside. Norcold 2118 5 yrs.
Just a couple days. Ran out of propane, but we are on electricity. I thought maybe it was beeping because it seemed no propane. Filled propane but still beeping. … read more
KevinS121
KevinS121
Some college
2,560 satisfied customers
When we are on shore power and the fridge is turned on to
When we are on shore power and the fridge is turned on to Auto the green light is on but not the orange. When we unplug from shore power the fridge doesn't switch to Propane and stops cooling. When sw… read more
Robert
Robert
RV Mechanic
Vocational, Technical or Trade Scho
24,132 satisfied customers
Rv fridge is on auto and plugged in. Lights are on but no
Hey there. Rv fridge is on auto and plugged in. Lights are on but no cold in fridge or freezer. Is there a fuse somewhere to be checked? … read more
Randall
Randall
RVIA Certification
Vocational, Technical or Trade Scho
26,243 satisfied customers
We have a 2018 Jayco Whitehawk 24MBH. I turned the fridge on
We have a 2018 Jayco Whitehawk 24MBH. I turned the fridge on Sunday and tonight I noticed the freezer is working but not the refrigerator. We are running it on electric right now. … read more
Robert
Robert
RV Mechanic
Vocational, Technical or Trade Scho
24,132 satisfied customers
You gave us some answers to questions we asked you in July
Hello. You gave us some answers to questions we asked you in July which were very helpful. Well, we're back with the same issue and lots more questions. We have a 2004 Newmar Dutch Star-our 4 door Nor… read more
Randall
Randall
RVIA Certification
Vocational, Technical or Trade Scho
26,243 satisfied customers
I just purchase a used 1999 Roadtrek 200 Vesatile two months
I just purchase a used 1999 Roadtrek 200 Vesatile two months ago. Everything was working when purchased. Took out this past weekend for first time to test everything. Plugged in shore power for severa… read more
Randall
Randall
RVIA Certification
Vocational, Technical or Trade Scho
26,243 satisfied customers
norcold..I believe my battey voltage dropped to low...restart
I have a Norcold Model N61X refrig that worked fine before camping last fall, but when i went camping it quit. I believe my battey voltage dropped to low. The on light is on, but flashes off 5 times a… read more
Robert
Robert
RV Mechanic
Vocational, Technical or Trade Scho
24,132 satisfied customers
JAG..any warranty are applicable.The trailer..Norcold
Hello, My my husband and I have just purchased our first trailer. It is a 2005 JAG JQ by KZ. Before we brought it out for the first time we tested a few things and noticed the the fridge and freezer a… read more
Randall
Randall
RVIA Certification
Vocational, Technical or Trade Scho
26,243 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Excellent reply, and also very quick. Really sounds like the Expert knows what he is talking about. I will be back to use your service when I need more help with my RV.

DutchUSA

Highly recommend this RV expert. Prompt, good and detailed answers were given. Very willing to help with genuine concern. I will ask for him next time.

JackUSA

I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry.

Stephanie PElm City, NC

used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future.

David L.Richmond, TX

9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much.

PhilMarysville, CA

Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible.

CharlesWalnut Creek, CA

As a single woman, I really appreciate an excellent and affordable opinion.
Thank you Geordie, I will not hesitate to contact justanswer in the future!

SueCharleston, WV

< Previous | Next >

Meet the Experts:

gene

gene

RV Mechanic

1,100 satisfied customers

28 yrs exp in the industry

Nick

Nick

RVIA Certification

664 satisfied customers

5 years RV repair and reconstruction, Fleetwood RV Training course completion.

Steve F.

Steve F.

RVIA Certification

443 satisfied customers

Journeyman and Master RV technician, Mechanical & Aerospace Engineer. RVIA Technical Consultant

Randall

Randall

RVIA Certification

26,243 satisfied customers

RVDA/RVIA Master Certified Technician with many years experience.

Chris (aka-Moose)

Chris (aka-Moose)

RV Mechanic

2,418 satisfied customers

24 years of experience diagnosing & repairing

Wayne

Wayne

RV Mechanic

2,163 satisfied customers

Work on several type of Rv engine, Trans, brakes

D. Wood

D. Wood

RV Parts Store Owner

205 satisfied customers

Slide Out, Jack & Hitch Specialist

< Previous | Next >

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x