RV

Have RV questions? Ask an RV mechanic online.

Connect one-on-one with {0} who will answer your question

This answer was rated:

I have a Norcold model 962 refrigerator that was installed…

I have a Norcold...

I have a Norcold model 962 refrigerator that was installed in my 1985 Wilderness travel trailer to replace the original refrigerator probably in around 1995. It has always performed flawlessly even in the worst of the hot weather. However on a recent trip the "thermometer" temperature setting display has failed, showing only one bar in the thermometer bar graphic. The refrigerator continues to operate normally otherwise, and can be turned on and off as normal and does successfully switch between LP Gas and AC automatically depending on availability and does correctly display the LP Gas or AC source as always. I have not dared to attempt to reset the temperature level as the refrigerator continues to operate normally otherwise and keeps stuff cold without freezing stuff in the non-freezer compartment as always. Suggestions?

Mechanic's Assistant: What's the make and model of the fridge? And can you guesstimate how old is it?

As I said it is a Norcold model 962 installed new around 1995.

Mechanic's Assistant: Do you plan on doing the work yourself?

I would hope to fix it myself as I am well over 100 miles from any kind of facility that could even replace the refrigerator for me. I am wondering if the display - control unit is replaceable in the field.

Mechanic's Assistant: Anything else we should know to help you best?

That's it. If a display - control module is available I would be happy to order it on line.

Show More
Show Less
Ask Your Own RV Question
Answered in 2 hours by:
8/19/2018
RV Mechanic: Randall, RVIA Certification replied 4 years ago
Randall
Randall, RVIA Certification
Category: RV
Satisfied Customers: 28,180
Experience: RVDA/RVIA Master Certified Technician with many years experience.
Verified

Hi! My name is ***** ***** I can assist you with this. I may need some additional information from you first in order to give a complete answer.

Ask Your Own RV Question
RV Mechanic: Randall, RVIA Certification replied 4 years ago

Sorry for the delay in someone getting to your question here! That eyebrow control is NLA and so you may want to just leave it go and use it as is. There is a chance that it can repaired if you want to try that. See the attached link for a copy of the Norcold Service Manual for this model. Print it out so you have it. http://bryantrv.com/docs2/docs/ncold900.pdf

Ask Your Own RV Question
RV Mechanic: Randall, RVIA Certification replied 4 years ago

Just checking back in to see if perhaps you missed my earlier responses to your question? I do have an RV repair shop and can assist you in sorting out the problem here and suggest a solution. If you need me to resend this information please let me know. Thanks!

Randall
Randall, RVIA Certification
Category: RV
Satisfied Customers: 28,180
Experience: RVDA/RVIA Master Certified Technician with many years experience.
Verified
Randall and 87 other RV Specialists are ready to help you
Ask your own question now
Customer reply replied 4 years ago
Randall : Thanks for your response including the link to the Norcold Service Manual. Since the control panel is no longer available I will indeed probably just try to continue using it as is - as long as the thing continues to function properly at least even though the temperature setting indication is no longer functioning. Sorry for not responding sooner, but I just discovered that my e-mail is no longer working, so I did not get your response.
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a rv mechanicLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Randall Your Own Question
Randall
Randall
Randall, RVIA Certification
Category: RV
Satisfied Customers: 28,180
28,180 Satisfied Customers
Experience: RVDA/RVIA Master Certified Technician with many years experience.

Randall is online now

Related RV Questions
My norcold propane refrigerator freezer is not keeping stuff
My norcold propane refrigerator freezer is not keeping stuff frozen and food is going bad. It is on 9 setting … read more
Chris (aka-Moose)
Chris (aka-Moose)
RV Mechanic
2,418 satisfied customers
It has been running for 2 days and freezer is 42 and frig is
It has been running for 2 days and freezer is 42 and frig is 61 … read more
KevinS121
KevinS121
Some college
2,553 satisfied customers
My freezer works but the refrigerator is not workings. This
My freezer works but the refrigerator is not workings. This is a Norcold 1200 Model number 1200lrim / Serial number(###) ###-####… read more
Robert
Robert
RV Tech Support
Vocational, Technical or Trade Scho
22,932 satisfied customers
I have a norcold n611 rv refrigerator everything is
I have a norcold n611 rv refrigerator everything is functioning but not cooling … read more
Brian
Brian
Owner / Operator
Certified RV Technician
128 satisfied customers
I have 4 door Rv fridge. The freezer works fine. The only
I have 4 door Rv fridge. The freezer works fine. The only cools 55-60 degrees. … read more
Robert
Robert
RV Tech Support
Vocational, Technical or Trade Scho
22,932 satisfied customers
Norcold 1200 series RV refrigerator-4 degrees in freezer 42
Norcold 1200 series RV refrigerator-4 degrees in freezer 42 degrees in refrigerator what do I need to check I put a new thermistor in it … read more
Randall
Randall
RVIA Certification
Vocational, Technical or Trade Scho
28,180 satisfied customers
Norcold 12 cf in motor home. Freezer is 12 degrees and
Norcold 12 cf in motor home. Freezer is 12 degrees and refrigerator is 70 degrees. Both are empty and motor home is level. I can not figure how to get refrigerator cold. … read more
Robert
Robert
RV Tech Support
Vocational, Technical or Trade Scho
22,932 satisfied customers
Our refrigerator on RV is not working. Is there a way of
Our refrigerator on RV is not working. Is there a way of calling you to lead my husband through troubleshooting to see if it's something simple or what? … read more
Robert
Robert
RV Tech Support
Vocational, Technical or Trade Scho
22,932 satisfied customers
We have a norcold refrigerator and the freezer works but
We have a norcold refrigerator and the freezer works but refrigerator will not cool … read more
Robert
Robert
RV Tech Support
Vocational, Technical or Trade Scho
22,932 satisfied customers
Refridge is not cooling. The freezer only cools to 30 deg.
Refridge is not cooling. The freezer only cools to 30 deg. We inadvertently applied 120 VAC on the neutral line to RV. This resulted in the AC to DC converter failure. Replaced and restored normal ope… read more
Robert
Robert
RV Tech Support
Vocational, Technical or Trade Scho
22,932 satisfied customers
I have an RV refrig. From norcold, and it works off of a.c.
I have an RV refrig. From norcold, and it works off of a.c. how do I get it to work off of l.p. gas?… read more
Pete
Pete
Automotive Diagnostic Specialist
General auto certifications
38,706 satisfied customers
My refrigerator unit. I have trouble turning it on. Trouble
My refrigerator unit. I have trouble turning it on. Trouble with mode and temperature. The freezer is cool, but the refrigerator is room temperature. It was on all night. … read more
Robert
Robert
RV Tech Support
Vocational, Technical or Trade Scho
22,932 satisfied customers
1999 Norcold 9 cu. ft. RV refrigerator model N641-IM.
1999 Norcold 9 cu. ft. RV refrigerator model N641-IM … read more
Robert
Robert
RV Tech Support
Vocational, Technical or Trade Scho
22,932 satisfied customers
Have Norcold 1200 LRIM 4 door gas/elect ref in motorhome.
Have Norcold 1200 LRIM 4 door gas/elect ref in motorhome. When using electric it is no longer cooling, yet on gas it works fine. … read more
Robert
Robert
RV Tech Support
Vocational, Technical or Trade Scho
22,932 satisfied customers
I have a norcold 121x RV refrigerator in a 2007 Winnebago Tour.
i have a norcold 121x RV refrigerator in a 2007 Winnebago Tour. It has been in storage for about 60 days and now the Refrigerator will not cool but the freezer is working fine on AC power. I pulled th… read more
Robert
Robert
RV Tech Support
Vocational, Technical or Trade Scho
22,932 satisfied customers
The RV refrigerator/freezer is a dometic part number RM 3873..cooling
I own a 1996 American Eagle wide body Diesel. The RV refrigerator/freezer is a dometic part number RM 3873. How do I test to determine if this refrigerator/freezer is cooling/freezing properly?… read more
Randall
Randall
RVIA Certification
Vocational, Technical or Trade Scho
28,180 satisfied customers
2006 Fleetwood: norcold..cooling unit was recently replaced due
I have a 2006 Fleetwood Revolution with a 1200 Norcold refrigerator. The cooling unit was recently replaced due to blockage. The shop said it was working fine after replacement. I got it home (in sout… read more
Robert
Robert
RV Tech Support
Vocational, Technical or Trade Scho
22,932 satisfied customers
jayco..norcold..woman at the local dealer said that lots of times
I have a Jayco featherlite 18" and the Norcold fridge does not seem to be running cold enough. A woman at the local dealer said that lots of times the computer needs to be rebooted. Is this something … read more
technotony
technotony
Vocational, Technical or Trade School
212 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Excellent reply, and also very quick. Really sounds like the Expert knows what he is talking about. I will be back to use your service when I need more help with my RV.

DutchUSA

Highly recommend this RV expert. Prompt, good and detailed answers were given. Very willing to help with genuine concern. I will ask for him next time.

JackUSA

I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry.

Stephanie PElm City, NC

used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future.

David L.Richmond, TX

9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much.

PhilMarysville, CA

Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible.

CharlesWalnut Creek, CA

As a single woman, I really appreciate an excellent and affordable opinion.
Thank you Geordie, I will not hesitate to contact justanswer in the future!

SueCharleston, WV

< Previous | Next >

Meet the Experts:

gene

gene

RV Mechanic

1,100 satisfied customers

28 yrs exp in the industry

Nick

Nick

RVIA Certification

664 satisfied customers

5 years RV repair and reconstruction, Fleetwood RV Training course completion.

Steve F.

Steve F.

RVIA Certification

443 satisfied customers

Journeyman and Master RV technician, Mechanical & Aerospace Engineer. RVIA Technical Consultant

Randall

Randall

RVIA Certification

28,180 satisfied customers

RVDA/RVIA Master Certified Technician with many years experience.

Chris (aka-Moose)

Chris (aka-Moose)

RV Mechanic

2,418 satisfied customers

24 years of experience diagnosing & repairing

Wayne

Wayne

RV Mechanic

2,163 satisfied customers

Work on several type of Rv engine, Trans, brakes

D. Wood

D. Wood

RV Parts Store Owner

205 satisfied customers

Slide Out, Jack & Hitch Specialist

< Previous | Next >

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x