RV

Have RV questions? Ask an RV mechanic online.

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

When I try to extend my Carefree Awning on my Thor ACE, the…

When I try to...

When I try to extend my Carefree Awning on my Thor ACE, the fabric starts to drop down, but the arms won't go out--unless someone pulls on them. Once pulled out a few inches, the whole thing operates perfectly. There is no dirt on them and the awning is new.

Mechanic's Assistant: Have you checked the battery, particularly the terminal connections? Are they corroded?

Electrics are working correctly.

Mechanic's Assistant: What is the model/year of your RV?

2018 Thor Ace

Mechanic's Assistant: Are you fixing your RV yourself? What have you tried so far?

Camping World installed this awning after the first one was damaged by a falling tree. They have had several unsuccessful tries at fixing it.

Show More
Show Less
Ask Your Own RV Question
Answered in 1 minute by:
3/26/2018
Randall
Randall, RVIA Certification
Category: RV
Satisfied Customers: 14,654
Experience: RVDA/RVIA Master Certified Technician with many years experience.
Verified

Hi! My name is ***** ***** I can assist you with this. I may need some additional information from you first in order to give a complete answer.

Ask Your Own RV Question
Customer reply replied 4 months ago
What do you need?

It sounds to me like they didn't get the arms paralleled correctly OR the height is not correct on the legs and the top is catching. Some careful inspection would tell which it is. I have an RV repair shop and deal with these all the time.

Ask Your Own RV Question
Customer reply replied 4 months ago
This is on the side of the RV.

T​ake a tape measure and check the distance between the top and bottom of the arms from the center of one to the center of the other. They should be exactly the same. And then check the top of the arms and see if they are too far down and allowing the top to catch on portion attached to the coach.

Ask Your Own RV Question

I they aren't parallel they will bind when in the up position.

Ask Your Own RV Question
Customer reply replied 4 months ago
OK

Do you understand the things to check here?

Ask Your Own RV Question
Customer reply replied 4 months ago
They appear to be correctly mounted.

Without measuring them you can't know for sure. Even 1/4" out of parallel or having the legs too low on the arms will result in this happening. Maybe just return to Camping World and tell them to repair it for you. It should be under warranty.

Ask Your Own RV Question
Customer reply replied 4 months ago
Would the awning pitch affect anything.

I​t might. You would have to get up on a ladder and check to see where this is binding up.

Ask Your Own RV Question
Customer reply replied 4 months ago
We've had this back to Camping World several times. The come out with WD-40, spray the hell out of the arms, get it to work a few times and then tell us it's fixed. Next day, the thing won't open. I measured the arms and they appear to be of equal distance.

T​hen it may be they are hanging up on the top. Binding someplace is the only reason this would hang up and need some "help" to come out. Or perhaps if the voltage is too low. WD40 will only last for a few minutes. Not the proper fix here. Camping World has a pretty bad reputation on here!

Randall
Randall, RVIA Certification
Category: RV
Satisfied Customers: 14,654
Experience: RVDA/RVIA Master Certified Technician with many years experience.
Verified
Randall and 87 other RV Specialists are ready to help you
Ask your own question now
Customer reply replied 4 months ago
Thanks. I guess I need to contact Thor or Carefree to see about getting this fixed.

They will tell you to take it to a dealer. Is there another shop in your area that installs awnings?

Ask Your Own RV Question
Customer reply replied 4 months ago
Holman Motors. Will they cover someone else’s bad installation?

Not under warranty. Maybe a call to Thor will help put some pressure on Camping World.

Ask Your Own RV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a rv mechanicLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Randall Your Own Question
Randall
Randall
Randall, RVIA Certification
Category: RV
Satisfied Customers: 14,654
14,654 Satisfied Customers
Experience: RVDA/RVIA Master Certified Technician with many years experience.

Randall is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Excellent reply, and also very quick. Really sounds like the Expert knows what he is talking about. I will be back to use your service when I need more help with my RV.

DutchUSA

Highly recommend this RV expert. Prompt, good and detailed answers were given. Very willing to help with genuine concern. I will ask for him next time.

JackUSA

I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry.

Stephanie PElm City, NC

used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future.

David L.Richmond, TX

9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much.

PhilMarysville, CA

Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible.

CharlesWalnut Creek, CA

As a single woman, I really appreciate an excellent and affordable opinion.
Thank you Geordie, I will not hesitate to contact justanswer in the future!

SueCharleston, WV

< Previous | Next >

Meet the Experts:

gene

gene

RV Mechanic

1,100 satisfied customers

28 yrs exp in the industry

Nick

Nick

RVIA Certification

664 satisfied customers

5 years RV repair and reconstruction, Fleetwood RV Training course completion.

Steve F.

Steve F.

RVIA Certification

443 satisfied customers

Journeyman and Master RV technician, Mechanical & Aerospace Engineer. RVIA Technical Consultant

Randall

Randall

RVIA Certification

14,654 satisfied customers

RVDA/RVIA Master Certified Technician with many years experience.

Robert

Robert

RV Mechanic

13,792 satisfied customers

18 yrs. RV experience including Cummins North West, Country Coach, Monaco Coach - vendor certified.

Wayne

Wayne

RV Mechanic

995 satisfied customers

Work on several type of Rv engine, Trans, brakes

Chris (aka-Moose)

Chris (aka-Moose)

RV Mechanic

514 satisfied customers

16 years of experience

< Previous | Next >

Related RV Questions
How do you adjust the awning on a camping trailer? It is an
How do you adjust the awning on a camping trailer? It is an electric awning but it come back uneven and does not hug the body of the trailer when fully retracted.… read more
Robert
Robert
RV Mechanic
Vocational, Technical or Trade Scho
13,792 satisfied customers
Awning and overhead not working/moving, 2016 Thor ACE 29.4,
Was reading on-line, after extending my awning all the way out then I could not retract it at all. Awning LED light strip working, then tried to move overhead bunk to try it per online help & it does not operate either. They said something about common solenoid?! … read more
Wayne
Wayne
RV Mechanic
Vocational, Technical or Trade Scho
995 satisfied customers
Two questions. 1. Key fobs nor bedroom door lock work.
Two questions. 1. Key fobs nor bedroom door lock work. Batteries replaced in both. Where is the controller or what other suggestion do you have? 2. Patio awning unrolls as you push extend but will not… read more
Robert
Robert
RV Mechanic
Vocational, Technical or Trade Scho
13,792 satisfied customers
I have a Class A 2002 Allegro model DA30 I wanted to know if
I have a Class A 2002 Allegro model DA30 I wanted to know if I can replace the vinyl on my 2 slide outs. Can they be taken apart and new material installed without going to a dealer or camping world? … read more
Randall
Randall
RVIA Certification
Vocational, Technical or Trade Scho
14,654 satisfied customers
Power Awnings Dometic 9100 When ordering above awning, we
Power Awnings Dometic 9100 When ordering above awning, we were ask what the measurement from the awning rail to the floor of the camper was. The person I was talking with, camping world order taker, d… read more
Robert
Robert
RV Mechanic
Vocational, Technical or Trade Scho
13,792 satisfied customers
How can i raise the roller at the end of the extended
how can i raise the roller at the end of the extended awning? I have a patio room I am attaching to the awning. Currently the height from ground to top of extended awning is 6 ft 3. The height of the … read more
Randall
Randall
RVIA Certification
Vocational, Technical or Trade Scho
14,654 satisfied customers
I have an a&e awning. I inadvertantly let it snap up an now
I have an a&e awning. I inadvertantly let it snap up an now the pull strap is buried. Further, the aft end seems to be locked and won't deploy. The lever is on the forward end, and that end seems to c… read more
Robert
Robert
RV Mechanic
Vocational, Technical or Trade Scho
13,792 satisfied customers
Have a dometic electric awning on a 2010 winnabago motohome.
Have a dometic electric awning on a 2010 winnabago motohome. Was damaged when I forgot to retract and eased into a tree. Repaired but comes in slow and some times blows the breaker. I can push in on t… read more
Robert
Robert
RV Mechanic
Vocational, Technical or Trade Scho
13,792 satisfied customers
I have a Dometic electric awning on my 2012 Keystone Outback.
I have a Dometic electric awning on my 2012 Keystone Outback. Twice in the last eight months it will not extend. The first time camping world did as diagnostic test of some sort with no repairs and it… read more
Robert
Robert
RV Mechanic
Vocational, Technical or Trade Scho
13,792 satisfied customers
I have an oasis lite door & patio awnings. There has been
I have an oasis lite door & patio awnings. There has been a leak the prior owner has tried to fix. It is coming in right at the control box & the switches. Now neither will work. When the extend is pu… read more
Robert
Robert
RV Mechanic
Vocational, Technical or Trade Scho
13,792 satisfied customers
I have an original version sunchaser rv awning model#8271000
I have an original version sunchaser rv awning model#8271000 (not a sunchaserII) with awning fabric that needs replacement. 1)will replacement fadric for sunchaser II interchange? 2)looks like the rol… read more
Robert
Robert
RV Mechanic
Vocational, Technical or Trade Scho
13,792 satisfied customers
Catalina: Coachman..Sport..suspect the mechanism is damaged
I have a Coachman, Catalina Sport with a 12'-6" wide canopy. I purchased it used and the owner stated the canopy needs to be replaced. I also suspect the mechanism is damaged as well so I was wonderin… read more
Michael Reush
Michael Reush
Master Technician
High School or GED
2 satisfied customers
Elite: dometic..rv..wire to the motor runs through the end cap.
We have a 2009 Discovery with a Dometic Oasis Elite RV Door Awing. The left end cap was broken. The wire to the motor runs through the end cap. I thought that perhaps the wire plugged into the motor a… read more
Robert
Robert
RV Mechanic
Vocational, Technical or Trade Scho
13,792 satisfied customers
pin in the end of the awning roll to stop the spring from unravelling
I damaged the awning support (On a tree) and I have procured a new support arm. I understand that to remove the support arm from the awning I need to insert a pin in the end of the awning roll to stop… read more
Robert
Robert
RV Mechanic
Vocational, Technical or Trade Scho
13,792 satisfied customers
Then, if the slide-out is pulled out, the slope is so thin
Can you tell me what is the logic of installing slide-out awning without a slope for rain draining? The companies tell technicians to install near the top of slide-out. Then, if the slide-out is pulle… read more
Robert
Robert
RV Mechanic
Vocational, Technical or Trade Scho
13,792 satisfied customers
Omega: my carfree slideout topper awning..without taking
can you tell me how to remove my carfree slideout topper awning combination fabric without taking it completely apart? The awing is an Omega by carefree.… read more
Robert
Robert
RV Mechanic
Vocational, Technical or Trade Scho
13,792 satisfied customers
6 ft long that attaches to the door awning and secures to the latch
i want to purchase a 1 inch strap about 6 ft long that attaches to the door awning and secures to the latch beside my entry door… read more
Randall
Randall
RVIA Certification
Vocational, Technical or Trade Scho
14,654 satisfied customers
Our awning on our 1996 Starcraft Satellite pop..camper..aftermarket
A wind storm caught our awning on our 1996 Starcraft Satellite pop-up and broke the middle cross bar. How can I get a replacement pole or the whole set if needed? The awning was purchased with the cam… read more
Nick
Nick
RVIA Certification
HND (higher national diploma)
664 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x