RV

Have RV questions? Ask an RV mechanic online.

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

We have a 2017 Winnebago and the refrigerator, microwave, as…

We have a 2017...

We have a 2017 Winnebago and the refrigerator, microwave, as outlets are not working. The generator is on and the RV is plugged.

Mechanic's Assistant: What's the make/model/year of your RV?

Mercedes Winnebago 2017

Mechanic's Assistant: What is the model of your '17 RV?

Sprinter

Mechanic's Assistant: Are you fixing your Sprinter yourself? What have you tried so far?

I just brought it back from the tech and it's still not working

Show More
Show Less
Ask Your Own RV Question
Answered in 1 minute by:
3/23/2018
Robert
Robert, RV Mechanic
Category: RV
Satisfied Customers: 14,761
Experience: 18 yrs. RV experience including Cummins North West, Country Coach, Monaco Coach - vendor certified.
Verified

Hi, I'm Robert. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply momentarily.

Ask Your Own RV Question
Customer reply replied 3 months ago
Thank you

You really should not have the RV plugged into shore-power with the generator running or you can cause problems.

So this is what I want you to try. Shut off the generator, unplug from shore power, go inside and shut ALL your breakers OFF, while the unit is unplugged and the breakers are off check to see if you have any breakers that are tripped on the inverter, most inverters will have one or two breakers on them, they can be a small switch or round buttons, make sure none are tripped.

Plug back into power, turn the breakers ON one at a time and see if your power is restored, if not go around the RV and make sure you do not have a tripped GFI, these will be outlets with a test and rest on them, they are normally in the bathroom and or galley but can be about anywhere else including the outside.

Let me know. IF the problem is not solved I will need the make and model number of your Winnebago...

Robert

Ask Your Own RV Question
Customer reply replied 3 months ago
I already checked all the breakers and reset them
Customer reply replied 3 months ago
I will try that now

10-4 check the inverter as well for a tripped breaker.

Robert

Ask Your Own RV Question
Customer reply replied 3 months ago
What is a GFI?

That would be an outlet with a test and reset on it, normally they are present around water sources, bathroom, galley etc.

IF you can get me the model of your unit I can get a wiring diagram that shows how the AC power is routed.

Ask Your Own RV Question
Customer reply replied 3 months ago
It is a 2018 Mercedes sprinter Winnebago
Customer reply replied 3 months ago
I mean 2017

What is the model name, vista, tour etc.

Ask Your Own RV Question

Sprinter is the type of chassis.

Ask Your Own RV Question
Customer reply replied 3 months ago
The model is sprinter

Sprinter is the the type of chassis it is. They use that sprinter chassis on several models.

Ask Your Own RV Question
Customer reply replied 3 months ago
Hmmm I'm not sure. I found the GFI and it would let me pressed reset

Normally the model of the RV is in lettering outside someplace.

So you are saying the GFI reset or nothing happened when you pushed it in.

Ask Your Own RV Question

Let me ask you this, did you plug the cord into an outlet for the generator? IT would be outside.

Ask Your Own RV Question
Customer reply replied 3 months ago
The generator can run on its own

I understand that but normally you have to physically plug a cord into an outlet near the generator to allow AC power into the RV.

I am really at a disadvantage with out knowing the model, sprinter is the chassis, you could have a VIA, VIEW, TREND, etc that is the model. On that type of chassis it is a class C or B RV and many times you physically have to plug a cord in coming off the generator into an outlet, the cord would be near the generator along with the outlet.

Ask Your Own RV Question
Customer reply replied 3 months ago
It's class b

I understand that, but still need to know the model.

Ask Your Own RV Question
Customer reply replied 3 months ago
I don't know that information. Thank you for your help

No problem.

Robert

Robert
Robert, RV Mechanic
Category: RV
Satisfied Customers: 14,761
Experience: 18 yrs. RV experience including Cummins North West, Country Coach, Monaco Coach - vendor certified.
Verified
Robert and 87 other RV Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a rv mechanicLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Robert Your Own Question
Robert
Robert
Robert, RV Mechanic
Category: RV
Satisfied Customers: 14,761
14,761 Satisfied Customers
Experience: 18 yrs. RV experience including Cummins North West, Country Coach, Monaco Coach - vendor certified.

Robert is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Excellent reply, and also very quick. Really sounds like the Expert knows what he is talking about. I will be back to use your service when I need more help with my RV.

DutchUSA

Highly recommend this RV expert. Prompt, good and detailed answers were given. Very willing to help with genuine concern. I will ask for him next time.

JackUSA

I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry.

Stephanie PElm City, NC

used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future.

David L.Richmond, TX

9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much.

PhilMarysville, CA

Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible.

CharlesWalnut Creek, CA

As a single woman, I really appreciate an excellent and affordable opinion.
Thank you Geordie, I will not hesitate to contact justanswer in the future!

SueCharleston, WV

< Previous | Next >

Meet the Experts:

gene

gene

RV Mechanic

1,100 satisfied customers

28 yrs exp in the industry

Nick

Nick

RVIA Certification

664 satisfied customers

5 years RV repair and reconstruction, Fleetwood RV Training course completion.

Steve F.

Steve F.

RVIA Certification

443 satisfied customers

Journeyman and Master RV technician, Mechanical & Aerospace Engineer. RVIA Technical Consultant

Randall

Randall

RVIA Certification

13,661 satisfied customers

RVDA/RVIA Master Certified Technician with many years experience.

Robert

Robert

RV Mechanic

14,761 satisfied customers

18 yrs. RV experience including Cummins North West, Country Coach, Monaco Coach - vendor certified.

Wayne

Wayne

RV Mechanic

979 satisfied customers

Work on several type of Rv engine, Trans, brakes

Chris (aka-Moose)

Chris (aka-Moose)

RV Mechanic

502 satisfied customers

16 years of experience

< Previous | Next >

Related RV Questions
God morning. Having a few electrical issues with my
God morning. Having a few electrical issues with my Winnebago Itasca Suncruiser. One, dual fuel refrigerator has power going to it but comes up with an error “no ac”. Also, microwave plug not working … read more
Randall
Randall
RVIA Certification
Vocational, Technical or Trade Scho
13,661 satisfied customers
Our kitchen outlets in our 2017 Montana 3950bk is not
Our kitchen outlets in our 2017 Montana 3950bk is not working. Microwave island or kitchen table are … read more
Robert
Robert
RV Mechanic
14,761 satisfied customers
Brand new Winnebago trend on maiden onernighter. Microwave
Brand new Winnebago trend on maiden onernighter. Microwave has no power/won't turn on … read more
Robert
Robert
RV Mechanic
14,761 satisfied customers
Refrigerator and microwave not coming on. 2017 Newmar.
The computer plugin in bedroom noting coming on either… read more
Randall
Randall
RVIA Certification
Vocational, Technical or Trade Scho
13,661 satisfied customers
We opened our camper Saturday for this season and plugged it
We opened our camper Saturday for this season and plugged it in and the microwave would not work. We thought the battery needed fully charged although we Have electricity. We went back today to check … read more
Robert
Robert
RV Mechanic
14,761 satisfied customers
I'm having great trouble getting power through receptacles.
I'm having great trouble getting power through receptacles. … read more
Robert
Robert
RV Mechanic
14,761 satisfied customers
We were plugged into household current all day (50amp to
We were plugged into household current all day (50amp to 15amp reducer).Now, not interior lights will work, even with the generator on? … read more
Robert
Robert
RV Mechanic
14,761 satisfied customers
We have a 2017 Cherokee grey wolf 26DBH. We have power at
We have a 2017 Cherokee grey wolf 26DBH. We have power at the pedestal. The microwave works but fridge & lights dont. What could be going wrong?… read more
Robert
Robert
RV Mechanic
14,761 satisfied customers
We have a 2007 Hurricane. As of last evening, the electrical
We have a 2007 Hurricane. As of last evening, the electrical outlets in the rear bedroom, the bathroom and electrical to the refrigerator is not working. I can not find any blown fuses or tripped brea… read more
Robert
Robert
RV Mechanic
14,761 satisfied customers
12 v power outlets on 2013 Winnebago vista in front dash
12 v power outlets on 2013 Winnebago vista in front dash won't power. Can't find reason or fuse.… read more
Expert-Repair
Expert-Repair
Owner Kingsland Auto & Marine Services
Vocational, Technical or Trade Scho
11 satisfied customers
I have a 2017 Winnebago ERA Mercedes-Benz Sprinter 24' it
I have a 2017 Winnebago ERA Mercedes-Benz Sprinter 24' Long it needs air suspension would like to a full suspinsion on back what will fit on it… read more
Robert
Robert
RV Mechanic
14,761 satisfied customers
Just finished replacing the converter. however still do not
Just finished replacing the converter. however still do not have shore power. what should we check next … read more
Robert
Robert
RV Mechanic
14,761 satisfied customers
My outlets in the cabin are not working. the GFI is the only
My outlets in the cabin are not working. the GFI is the only outlet working. I've tried to reset the breaker, but no luck. is there anything else I can do? … read more
Randall
Randall
RVIA Certification
Vocational, Technical or Trade Scho
13,661 satisfied customers
We have an old one. A 1990 Winnebago Chieftain 36RQ. We have
Hi, We have an old one. A 1990 Winnebago Chieftain 36RQ. We have never had an RV and we bought this one at an auction so our knowledge of RV's is limited. We are learning as we go. Anyway, a couple qu… read more
Randall
Randall
RVIA Certification
Vocational, Technical or Trade Scho
13,661 satisfied customers
I have a 2012 heartland landmark 5th wheel. We are camping
I have a 2012 heartland landmark 5th wheel. We are camping and plugged into the campground outlet. All of a sudden our lights went completely dim and the refrigerator stopped working. Also, the air co… read more
Robert
Robert
RV Mechanic
14,761 satisfied customers
Hi, I own a 2008 Winnebago Aspect 26A. I went to start it up
Hi, I own a 2008 Winnebago Aspect 26A. I went to start it up today after it being stored outside over the winter months. I turned on the generator (Onan 4000) and the heat came on no problem. However,… read more
Robert
Robert
RV Mechanic
14,761 satisfied customers
I check when neither the microwave, nor the refrigerator
What should I check when neither the microwave, nor the refrigerator on alternating current, nor any of the electrical outlets work anymore when I'm plugged into my home's outside electrical outlet (a… read more
Michael Reush
Michael Reush
Master Technician
High School or GED
2 satisfied customers
we hooked the rv up to an electrical cord but the only item..ac none
we are newbies, we hooked the rv up to an electrical cord but the only item that is working is the ac none of the lights are coming on… read more
Robert
Robert
RV Mechanic
14,761 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x