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Water heater Problems. Hot water heater in 5th Wheel. 2017…

Customer Question
Water heater Problems Mechanic's...

Water heater Problems

Mechanic's Assistant: Have you checked the coolant level? Has there been any leaking from the hoses?

Hot water heater in 5th Wheel

Mechanic's Assistant: What is the model/year of your RV?

2017 StarCraft Solstice

Mechanic's Assistant: Are you fixing your Solstice yourself? What have you tried so far?

Haven't done anything yet, need troubleshooting advice

Submitted: 4 months ago.Category: RV
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Answered in 5 minutes by:
3/14/2018
RV Mechanic: Randall, RVIA Certification replied 4 months ago
Randall
Randall, RVIA Certification
Category: RV
Satisfied Customers: 14,267
Experience: RVDA/RVIA Master Certified Technician with many years experience.
Verified

Hi! My name is ***** ***** I can assist you with this. I may need some additional information from you first in order to give a complete answer.

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RV Mechanic: Randall, RVIA Certification replied 4 months ago

D​o you know the make and model of your water heater? Open up the outside inspection cover and the data tag will be on there. Is the problem that it won't turn on or that it comes on and won't heat the water?

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Customer reply replied 4 months ago
ok what you need?
RV Mechanic: Randall, RVIA Certification replied 4 months ago

D​id you see my questions?

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Customer reply replied 4 months ago
It's an Atwood 18 gal per hr quick recovery water heater gas / elactric
Customer reply replied 4 months ago
I am not at the rv, I am at work right now
Customer reply replied 4 months ago
the problem is I only have hot water for approximately 1 min then it's cold
RV Mechanic: Randall, RVIA Certification replied 4 months ago

So it won't come on at all? That might be the thermal fuse down near the board. On the brown lead. Clear plastic with what looks like a resistor inside. Bypass that and see if power is restored. See the attached link to the Atwood Service Manual. Print this out so you have it. Get back to me when you can. A 12 VDC test light is very helpful here for diagnosis. About $10 or so at most hardware stores. And if it heats water and then goes cold you need to check the bypass on the rear of the water heater (most models) as it may be in the winterizing position. Easy to correct. http://bryantrv.com/docs2/docs/atwoodwaterheater.pdf

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RV Mechanic: Randall, RVIA Certification replied 4 months ago

Look on the rear of the water heater for the bypass valve(s). Various versions. Some have one valve, some two and some three. If you have a "Bypass" on the outside of the coach then check there and turn it off "Bypass" to restore the proper water circulation. Let me know what you find. All follow ups are included in our one time fee. No time limit.

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RV Mechanic: Randall, RVIA Certification replied 4 months ago

Just checking back in to see if perhaps you missed my earlier responses to your question? I do have an RV repair shop and can assist you in sorting out the problem here and suggest a solution. If you need me to resend this information please let me know. Thanks!

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