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They seem to have a lot of issues with this model. Do you have the User's Manual for it? Sometimes disconnecting it for about 5 minutes will allow it to reset and if that isn't successful, a system reset can be done. Get back to me about the manual and we can go from there. All follow ups are included in our one time fee. No time limit.
See the attached link for a copy of this. Try unplugging it for about 5 minutes and then plugging it back in again. See if that resolves this. If not, try a reset as per the manual and see if it corrects the problem. Let me know what happens. http://www.rvtechlibrary.com/heatair/RVP_tstat_install.pdf
Programming is in section 15.
Just following up to see if perhaps you missed my earlier responses to your question? Easy to do considering the volume of e-mail that most of us get every day! If you need me to resend it please let know. Thanks!