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Electric step won't retract. Jayco Melbourn 2017. Jayco

Customer Question
Electric step won't retract ...

Electric step won't retract

Mechanic's Assistant: What's the make/model/year of your RV?

Jayco Melbourn 2017

Mechanic's Assistant: What is the model of your '17 RV?

Jayco Melbourn

Mechanic's Assistant: Are you fixing your RV yourself? What have you tried so far?

Checked the wiring, the four wire plug going to the controller only has power in the red 10 gauge. Step light works, but, step will not retract.

Mechanic's Assistant: Just to clarify, what are the exact lights you're talking about?

Step light under step. Fixing my self.

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

I have hot wired the motor, seems fine.

Submitted: 7 months ago.Category: RV
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Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 7 months ago
Step is KWIKEE, ASSY, Step Actuator, Straight "C"
Customer reply replied 7 months ago
LCI PN: 366047
Customer reply replied 7 months ago
It's getting late, will this take must longer.
Answered in 1 day by:
12/3/2017
RV Mechanic: Wayne, RV Mechanic replied 7 months ago
Wayne
Wayne, RV Mechanic
Category: RV
Satisfied Customers: 11,214
Experience: Work on several type of Rv engine, Trans, brakes
Verified

Hi I'm Wayne

I will be assisting you with this issue today

Do you still need help with this

Wayne

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Customer reply replied 7 months ago
We have taken it to a RV dealer today for help. Thanks anyway.
Customer reply replied 7 months ago
We don't want your help, you took too long responding. Don't be charging us any fees.
RV Mechanic: Wayne, RV Mechanic replied 7 months ago

Morning

Thank you for your response

I will put in for a refund for you

Wayne

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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