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I have a 2017 Mercedes sprinter citation motor home, it will…

Customer Question
Hi I have a...

Hi I have a 2017 Mercedes sprinter citation motor home , it will not turn over and the gear shift is locked , there is a manual way to move the shifter but I can still not start it , all the lights come on tried charging it checked the fuses, we do have problems with fuses , it just will not turn over , or shift !

Mechanic's Assistant: How old is the transmission? Have you checked the brake switch?

Not checked brake fuse yet , it's a 2017 , lots of problems we have dealt with now this !

Mechanic's Assistant: Are you fixing your Citation yourself? What have you tried so far?

Charging battery, manually moved gear shifter , check fuses we handle most problems we are a long way from service

Submitted: 10 months ago.Category: RV
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Customer reply replied 10 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 10 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 10 months ago
Hi I must have pushed the wrong question when asked how soon I wanted an answer , I am hoping you will get back to me as my Mercecdes sprinter will not start , I’m 3 hours from a dealership, I’m not sure if my question is being looked at , if not please let me know , and I will make other arrangements Tks
Answered in 6 days by:
10/8/2017
RV Mechanic: sprinkles08, ASE Certified Technician replied 10 months ago
sprinkles08
sprinkles08, ASE Certified Technician
Category: RV
Satisfied Customers: 24,198
Experience: ASE Master and Advanced level certified. Factory trained with 17 years dealership experience
Verified

Hello and welcome to Justanswer!

There are quite a few things that can prevent the engine from starting and it's going to require some testing to determine exactly what is going on. It may be as simple as a dead battery but there may be a deeper electrical issue, it will most likely require a dealer level scan tool to be able to diagnose and repair the problem. If you're still under basic warranty by mileage then diagnosing and repairing the problem as well as the tow will be covered.

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