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We can't get the slide to work. Thor chateau 2017. Chateau.

Customer Question
We can't get the...

We can't get the slide to work

Mechanic's Assistant: What's the make/model/year of your RV?

Thor chateau 2017

Mechanic's Assistant: What is the model of your '17 RV?

Chateau

Mechanic's Assistant: Are you fixing your RV yourself? What have you tried so far?

Not much it refuses to retract

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

The backend is in closer than the front-end so it is out of line

Submitted: 10 months ago.Category: RV
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Answered in 18 minutes by:
9/29/2017
RV Mechanic: Randall, RVIA Certification replied 10 months ago
Randall
Randall, RVIA Certification
Category: RV
Satisfied Customers: 14,691
Experience: RVDA/RVIA Master Certified Technician with many years experience.
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Hi! My name is ***** ***** I can assist you with this. I may need some additional information from you first in order to give a complete answer.

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RV Mechanic: Randall, RVIA Certification replied 10 months ago

W​ho is the maker of your slideout hardware? Two gear tracks on each side of the room or are they underneath? There are quite a few different systems in use now and not all of them are even the same from one room to another. Attach a photo of yours underneath if you aren't sure. Use the paperclip icon for that. Once I know which one you have I can direct you further here. All follow ups are included in our one time fee.

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RV Mechanic: Randall, RVIA Certification replied 10 months ago

J​ust following up to see if perhaps you missed my earlier responses to your question? Easy to do considering the volume of e-mail that most of us get every day! If you need me to resend it please let know. Thanks!

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