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Hi! My name is ***** ***** I can assist you with this. I may need some additional information from you first in order to give a complete answer.
Is this a power awning? In not, are you sure about the model number?
I can call you as soon as Customer Service clears your payment. It may be a Fraud Alert issue.
Power awings are preadjusted. I am not sure from your description about them "being floppy" and that doesn't happen unless they are bent or the tension shocks aren't working properly. These legs are sold all as one piece and are not available as separate parts. Not the greatest deal, but Dometic is like that on many of their systems. One Heat pump they sell for $1,200 has no spare parts!
You might be able to drill some new holes and take that "floppy" out. In the shop we have do that sort of thing sometimes.
No. Unless you do them yourself. Sounds like the shocks have compressed some. I would drill some new mounting holes on the sides and correct that. Not a great design and lots of motor issues.
See the attached link to the User's Guide............no adjustments! http://www.primetimerv.com/download/ComponentManuals/Awning-Electric-A%26EDometic-UserGuide.pdf
I save all my old used ones for spare parts. Otherwise it is a whole new set of arms. And you are most welcome! Sorry to be the bearer of bad news.