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Hi! My name is ***** ***** I can assist you with this. I may need some additional information from you first in order to give a complete answer.
The generator doesn't actually charge the batteries. It just provides AC power to the converter for that. Or the inverter/charger if that is what you have. Have you checked to be sure that unit is getting good incoming AC power? A small digital multimeter is very helpful here for checking this. About $20 or so at most hardware stores and easy to use. I can direct you in this. If you can give me the actual model of your coach I can look at the wiring diagrams and get you to the correct place. All follow ups are included in our fee.
Just following up to see if perhaps you missed my earlier responses to your question? Easy to do considering the volume of e-mail that most of us get every day! If you need me to resend it please let know. Thanks!