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Hi! My name is ***** ***** I can assist you with this. I may need some additional information from you first in order to give a complete answer.
Do you have a small digital multimeter for some testing? That would allow us to test the converter and see if that is charging properly. About $20 or so at most hardware stores and easy to use. I an direct you in this.
Do it at the load center where the fuses are. I can give you a call as soon as Customer Service clears your payment.
What is the make and model of your load center? Take the cover off so you can get to the fuse block leads. Heavier wires coming in from the converter. We can test this there.
I just tried again..........no good yet. It may take a few for Customer Service to get this cleared.
It is probably a fraud alert. When two charges to the same place show up close together it can trigger that.
Did you get the cover off the load center?
Never did get any word on this back from Customer Service. Do you still need some help to resolve this issue?