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Second opinion] My new Atwood GE9EXT water heater is not…

Customer Question
Second opinion] My new...

Second opinion] My new Atwood GE9EXT water heater is not heating on the AC side. The element has continuity and was working fine after installation all last week. I just traveled with it and now not heating.

Mechanic's Assistant: Have you checked the coolant level? Has there been any leaking from the hoses?

We are talking about the rv water heater

Mechanic's Assistant: What year is your Element?

Brand new. Week old

Mechanic's Assistant: Are you fixing your Element yourself? What have you tried so far?

Checked wiring. Have correct voltage to the unit and checked element for continuity. Both good.

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

I'm not getting lights on the unit indicating the unit is on, but the 2amp fuse is good. The propane side works fine

Submitted: 11 months ago.Category: RV
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Customer reply replied 11 months ago
I need a phone call to resolve my issue. So far i have had no sucess over chat. Please have someone familiar with my hot water unit to call me. Otherwise, i may as well cancell this membership.
Answered in 53 minutes by:
9/8/2017
RV Mechanic: Randall, RVIA Certification replied 11 months ago
Randall
Randall, RVIA Certification
Category: RV
Satisfied Customers: 14,679
Experience: RVDA/RVIA Master Certified Technician with many years experience.
Verified

Hi! My name is ***** ***** I can assist you with this. I may need some additional information from you first in order to give a complete answer.

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RV Mechanic: Randall, RVIA Certification replied 11 months ago

They cleared your payment so I will give you a call shortly. In the middle of lunch right now.

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