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Hi! My name is ***** ***** I can assist you with this. I may need some additional information from you first in order to give a complete answer.
Most of these have WFCO load centers with the converter section in the bottom half. These have two reverse polarity fuses. Those are the two fuses off to the side of the others. Usually 40 amp blade fuses. Some of these had stand alone converters and those would or should be close to the load center. One way to tell is the model number and get back to me with that OR the shape of the load center. If your is nearly square it will be in the lower half. If it is longer than higher then those have a stand alone converter. Let me know the model number and I can offer more here. Please include the problem you are having. A good converter should put out about 13.7 VDC. All follow ups are included in our fee.
Just following up to see if perhaps you missed my earlier responses to your question? Easy to do considering the volume of e-mail that most of us get every day! If you need me to resend it please let know. Thanks!