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Maybe just two of the same make and model with the same issue.
Most of the time when you get just a clicking on this it is an indication of low DC power. Having only one battery can really make this worse. Slideouts take a lot of power and run one battery down very quickly. Many dealers only install one battery so they can save money, but they do their customers no favors and can cause them time and money in repairs that should never have been necessary. The battery you have may be failing and it should be load tested to be sure, especially if it is over 3 years old. Most RV batteries won't go much longer than that. Most places that sell batteries can do this for you. If you have a small digital multimeter you can actually test the battery under load of the switch and see what it reads. Try to always have the shore cord plugged in when you try to move the slides or have the unit still hooked up to the tow vehicle. Check that out and get back to me. All follow ups are included in our fee and there is no time limit.
Is this a BAL Accuslide system?
If that is a BAL Accuslide system with two cables on each side of the room, you are probably correct. That has been a big problem with these. I have one customer in my shop on his 3 motor and gearbox.
The motor and gearbox is located above the middle of the slide and accessed once you remove the trim. That allows you to access the cable and drive chain for any adjustments they need.
Then that is the system you have. Not a good design and many problems with the cable and gearbox. Are you going to try to repair this yourself? It may still be under warranty.
Please see the attached link for a copy of the manual for this system. You might want to print it out so you have it. http://www.norcoind.com/bal/downloads/accuslide/accuslide_service-manual.pdf
Most of these are 2 years from the date of purchase.
Any word back yet on if they will take care of this under warranty?