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No wiring diagrams will be available I suspect. I have never heard of anyone getting any from Keystone. Poor Customer support! What is the actual problem? Does he have a small digital multimeter for doing some testing? That would be the quickest way to track this down.
Most all of the plugs in these are controlled by GFCI outlets. There are two or three in each coach. One in the bathroom area and one in the kitchen area and maybe on one more depending on the model. Each one controls up to 4 more outlets. They won't reset without power into them. A meter can help track down the source of the problem. All follow ups here are included in our fee. No time limit.