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Hi! My name is ***** ***** I can assist you with this. I may need some additional information from you first in order to give a complete answer.
It depends on the make and model of your water heater. All should have a master fuse in the load center where all your fuses and breakers are. Atwood models have one on the control board and a thermal fuse on the incoming brown lead to the control board. If you have a small digital multimeter or 12 VDC test light this is easy to resolve. I can direct you in this. If you give me the make and model I can supply a manual and direct you in the solution here. All follow ups are included in our fee.
I need the make and model of the water heater. I have no way of knowing if they installed an Atwood or a Suburban water heater. They used both.
Not sure why you would think we work for free? And that charge is way cheaper than a trip to the shop or a visit from a mobile tech. One reason why our site is so popular. Sorry that didn't work out for you.