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Hi! My name is ***** ***** I can assist you with this. I may need some additional information from you first in order to give a complete answer.
May I please have the make and model of your fridge?
Just checking back in to see if perhaps you missed my earlier response to your question? Easy to do considering the volume of e-mail that most of us get every day! Please let me know if you need me to resend it or if you have already resolved the issue you asked about. Thanks!