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Hi! My name is ***** ***** I can assist you with this. I may need some additional information from you first in order to give a complete answer.
Are you plugged into shore power or not?
How old is the battery? Most batteries that are 3 years old are failing.
It may be just a converter not charging. If you have a small multimeter we can do some testing and find out. About $20 or so at most hardware stores and easy to use. I can direct you in some testing. The converter should be putting out about 13.7 VDC to the battery. All follow ups are included in our fee. No time limit.
Just following up here on your question. I am wondering if you perhaps missed my earlier response or did you get this resolved? Easy to do with the large amount of e-mail most of us get these days! If you need me to resend it, please let me know. Thanks