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Randall
Randall, RVIA Certification
Category: RV
Satisfied Customers: 11025
Experience:  RVDA/RVIA Master Certified Technician with many years experience.
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2017 keystone outback super lite 37' retracted the main

Customer Question

2017 keystone outback super lite 37' retracted the main slide and ripped the kitchen floor at the corner
JA: Just to clarify, what are the exact lights you're talking about?
Customer: can the slide be adjusted for the corner to not gouge the floor
JA: Are you fixing your Outback yourself? What have you tried so far?
Customer: yes ill be fixing it myself
JA: Anything else you want the mechanic to know before I connect you?
Customer: no
Submitted: 11 days ago.
Category: RV
Expert:  Randall replied 11 days ago.

Hi! My name is ***** ***** I can assist you with this. I may need some additional information from you first in order to give a complete answer.

Expert:  Randall replied 11 days ago.

Short answer is "Yes", but it is not a DIY project. A good shop or mobile tech can do this and it sounds like it should be under warranty anyway. Perhaps the dealership didn't check that as a part of the PDI Serivce like they were supposed to! No reason for that to happen here. Hope that helps direct you. Please get back to me if you need more as all follow ups are included in our fee. No time limit.

Expert:  Randall replied 7 days ago.

Just checking back in to see if perhaps you might have missed my previous responses to your question? Easy to do considering the volume of e-mail most of us get every day. Or perhaps it ended up in your spam file. In any event, I would be happy to resend it and help you resolve this issue. Thanks!

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