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Hi! My name is ***** ***** I can assist you with this. I may need some additional information from you first in order to give a complete answer.
What is the make and model of the awning? Do you have a small digital multimeter for some testing?
I have no way of knowing what was installed on this? No manual given to you? Both Dometic and Carefree make more than one model. I would start by checking for power into the switch with a small digital multimeter. About $20 or so at most hardware stores and easy to use. You may need a length of wire with an alligator clip on each end for a ground on the meter as there may not be a good one near the switch. They may or may not have installed a fuse. It may be on a shortstop breaker and those are usually by the batteries. They have a reset button on the end that you push to reset it. I have attached a photo link of one so you know what you are looking for. https://www.bing.com/images/search?view=detailV2&ccid=BqT81%2fi2&id=8D4939A7F0965679E3E29C89B963B0D9C24CDC15&thid=OIP.BqT81_i2snOEu0WIlAltMAEsEY&q=shortstop+breaker+photo&simid=608020010372497820&selectedIndex=0
Please get back to me when you are ready to test and I can direct you further. All follow ups are include in our fee. No time limit.
Just checking back in to see if perhaps you may have missed my earlier responses to your question a few days ago? Easy enough to do with the volume of e-mail that most of us get every day! And sometimes these end up in your spam file. Please let me know if I need to resend this information and answer to your question. Thanks!