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Hi! My name is ***** ***** I can assist you with this. I may need some additional information from you first in order to give a complete answer.
Is this connected to the post that uses a clamp fitting or the threaded post with a wingnut? If you can attach a photo of this to your post using the paperclip icon, that would be helpful so I don't misunderstand you. All follow ups are included in our fee and fully expected.
Just following up here on your question. I am wondering if you perhaps missed my earlier response or did you get this resolved? Easy to do with the large amount of e-mail most of us get these days! If you need me to resend it, please let me know. Thanks!