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Hi! My name is ***** ***** I can assist you with this. I may need some additional information from you first in order to give a complete answer.
Did you change out the thermostat(s) as well or are you using what was there? I need to know which one you have to be sure they are compatible with the new units. Get back to me with this and I can help you sort this out. All follow ups are included in our fee.
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Let me check on this and get back to you shortly.......
That is the correct part number for the thermostat and you would need the 332020.000 board installed in each heat pump to make this work. Do you have that setup or not?
Check that.........I made a typo on the part number. Should be(###) ###-####000
Check the dip switch settings to be sure you have them set correctly. That is the most common problem when changing these out.
That looks correct. Did you program in the Heat Pump settings into the new thermostat?
Were the compressors running or could you tell?
You can put your hand on them and feel the vibration. If they are running, the that is one thing. If not, we need to find out why.
At that temp it should be working fine. Let it run for at least 30 minutes and report back.
There may be an issue with this and it should be covered under warranty. Let me contact Dometic Technical and run it by them and see what they have to report. It will be tomorrow as they are closed now.
Yes. It may take some time as this is a very busy season for them. If I don't hear back today I will call them again in the morning.
I just did yesterday and was trying to get a break to get to you! I spoke to the head tech who has been there for about 40 years. The parts are right and the dip switches are right. He wanted to know if you got all the plug-ins into the control? Besides the tether cord, there should be two temp sensor plug-ins. One is a 3 pin plug and the other is a red w/white plug. And he asked if the compressors were running in heat pump mode and I said they were. The air temp should have about a 23 degree difference from what is going into the return as opposed to the discharge air temp. You would need some thermometers to check that. The air coming out the rear of the units should be cool and not warm as in the AC mode. So check those things and get back to me.
Am I understanding that on Heat Pump mode that it is putting out cold air into the cabin?
Then for some reason it is on A/C mode and not Heat Pump mode. Did you check the settings on your thermostat again?
But, you said it had good AC voltage to it as I recall?
Perhaps that valve is defective. Not that expensive and should be under warranty.
Not sure, so let me check in the morning with Dometic again.
I am home and trying to eat dinner...........LOL
You get a big "Atta-boy" here! And I will call Dometic on Monday and pass this along to Dometic Technical. Wow! Imagine how many of these are out there???? Thanks for hanging in there on this. Be safe!