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Hi! My name is ***** ***** I can assist you with this. I may need some additional information from you first in order to give a complete answer.
Do you have a small digital multimeter so you can check the AC voltage? It sounds like the generator isn't putting out enough power. Or the start capacitor is bad and causing this. Testing that would tell you that. Also try to run it off a shore cord outlet if you can. We need to be sure that low voltage isn't the problem. When you respond, please include the make and model of the heat pump so I know what we are working with. All follow ups are included in our fee and fully expected.