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Hi! My name is ***** ***** I can assist you with this. I may need some additional information from you first in order to give a complete answer.
Are you sure you got the batteries hooked up correctly? Check the polarity and be sure that is correct. Then check the fuses on the control board and be sure those are good. If you have a small digital multimeter this is pretty easy to track down. About $20 or so at most hardware stores and I can direct you in some testing if we need to dig deeper into this. All follow ups are included in our fee and fully expected.
Just following up here on your question. I am wondering if you perhaps missed my earlier response or did you get this resolved? Easy to do with the large amount of e-mail most of us get these days! If you need me to resend it, please let me know. Thanks!