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Hi my name is Robert...
Did you happen to recheck and see if the fans are cycling on and off now?
If the fans were not cycling on and off it would be a concern. The other problem could be the cooling unit. Normally if you have NO cooling on both LP and AC the cooling unit could be at fault. A cooling unit can rupture or become blocked where the solution inside is not moving. For a rupture you might smell ammonia, see a yellowish powder on the back of the fridge. For a blockage you would have no symptoms at all but no cooling on both AC and LP. Make sure the fridge is level, if it is not level re-level the fridge and let it sit for a few hours and try again.
Also you should be able to put this into service mode and do some self checks, click HERE for that, see page 15 and then 18.... Robert
Was just checking in to see if my answer helped??? IF you have more questions or concerns please feel free to contact me follow ups are included...
Have a Safe and Happy Thanksgiving... Robert