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Is there any name on the switch or keypad control? The manual retract varies depending on whose slideout hardware you have. Fleetwood used mostly Power Gear slide hardware and those have a manual release brake on the end of the motor. It is accessed by pulling the rubber boot down and pulling it away from the motor. Then the room can be pushed in or out. Reset the brake once you have it in place. Power Gear uses a control module that will have a fuse on them and sometimes that blows when the batteries are low on voltage. Try to keep the shore cord plugged in when operating the slide or have the generator running. Keep the slide lubricated properly, both on the rails and the wiper seals. Thetford makes some good products for both. Hope this proves helpful here. Please get back to me if you need additional input as all follow ups are included in our fee and fully expected.