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Hi my name is Robert...
You are not doing anything wrong, sometimes questions can be very difficult to answer and it is always component location. IF you have an all electric slideroom what you might be able to do is get a battery and jump power directly to the motor, the room should want to run in or out, if it does not go the way you want swap the jumper wires and see if the room will go. Keystone also has a video out on how to manually run the rooms, click HERE for that. In the video near the end it does give a number so you might want to try that if the video does not help you out. Sorry no other RV experts have responded, hope this helps some... Robert