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Hi! My name is ***** ***** I can assist you with this. I may need some additional information from you first in order to give a complete answer.
Is this a single track slide or twin tracks? Maker or name on the switch is there is one would help. Also if you can attach a photo of the under side using the paperclip icon that would help.
Doubtful.......more likely something broke on the tracking portion. So do you want to get back to me later once you get to that?
I can also offer you a phone chat option which some customers find more suitable to their situation. No time limit or on number of calls needed.
Just checking back in to see if you were able to resolve this as I hadn't heard back from you? If you still need some assistance, please let me know. Thanks!