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Hi! My name is ***** ***** I can assist you with this. I may need some additional information from you first in order to give a complete answer.
Was this working before? And is the coach level?
Have you changed providers? And what is the make and model of your system? Do you have the Owner's Manual for it?
Just checking back in to see if you were able to resolve this issue or do you still need some assistance from me here?