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Hi! My name is ***** ***** I can assist you with this. I may need some additional information from you first in order to give a complete answer.
What is the make and model of the freezer? We always like to know the make and model of any appliance we are working with here.
O.K.........just wanted to check. That 12" will be fine here. Be sure you ventilate the bottom as that air has to come up into the center of the cooling coils. You can do if from the sides instead of the rear if you need to. I will make a phone chat offer for you in case you think that would be helpful here.
Just checking back in to see if you were able to resolve this issue as I hadn't heard back from you. If not, and you still need additional input on this problem please get back to me.