How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Robert Your Own Question
Robert, RV Mechanic
Category: RV
Satisfied Customers: 13467
Experience:  18 yrs. RV experience including Cummins North West, Country Coach, Monaco Coach - vendor certified.
Type Your RV Question Here...
Robert is online now
A new question is answered every 9 seconds

I have a winegard automatic multi- satelite dish. went up

Customer Question

I have a winegard automatic multi- satelite dish. went up and found the satelite fine but wont cone down. says el home failure. second time using it.
JA: What's the make/model/year of your RV?
Customer: 2003 holiday rambler vacationer
JA: What is the model of your '03 RV?
Customer: vacationer
JA: Are you fixing your RV yourself? What have you tried so far?
Customer: myself and haave tried nothing ,dont want to screw it up
JA: Anything else you want the mechanic to know before I connect you?
Customer: nothing
Submitted: 11 months ago.
Category: RV
Expert:  Robert replied 11 months ago.

Hi my name is Robert...

IS this a SK SWM3 model if so try the procedure below, the EL means the elevation motor has failed to work.

Try this...

1. Press [POWER] and hold for 2 seconds to turn “ON” the TRAV’LER Interface Box. Wait until the Interface Box finishes “connecting to antenna”.
2. Press [ENTER] and hold for 2 seconds or until the unit displays “Enter User Menu”. Press [SELECT] to move the asterisk to “Yes”. Press [ENTER].
3. Press [SELECT] to move the asterisk to INSTALLATION.
4. Press [ENTER]. You will be asked to provide a code to enter the Installation Menu.
5. Press [ENTER] 4 times to enter code 0000.
6. From the Installation Menu,
7. Press [SELECT] to move “ * ” to “Calibrate EL” and Press [ENTER].
8. Press [SELECT] to move “ * ” to YES.
9. Press [ENTER] to start the elevation calibration procedure. The LCD should now display
“ Calibrate EL In Progress ...”.
10. After a few moments the IDU LCD will display
“On EL Hard Stop?
Yes *No”.
Visually examine the antenna to verify that the antenna is against the Hard Stop. The antenna will be pointing as
far up as it can go, this is the Hard Stop.
11. Press [SELECT] once to move asterisk to “Yes” if antenna is on the Hard Stop.
12. Press [ENTER] and the LCD will display “Calibrate EL Success”.
13. Press and Hold [POWER] for 2 seconds to to stow the antenna.

Customer: replied 11 months ago.
this is not working, a phone call would , maybe help.
Expert:  Robert replied 11 months ago.

Sorry I can not do a phone service at this time, another expert might assist you.


Customer: replied 11 months ago.
we are trying to leave this camp grounds. It is working now. Got it down. Hopefully when we stop we can get it up again.