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Hi! My name is ***** ***** I can assist you with this. I may need some additional information from you first in order to give a complete answer.
Sorry for the delay in someone getting to your question. Do I understand that you had a remote control setup for your camper jacks and it quit so you went to a hand held unit with a cable? And that isn't working either. Do I have the problem correct? If so, and you still need some assistance, please get back to me and I can help you sort this out.
Any part numbers you have would be helpful as they have multiple systems for these.........
Take a look at the attached link and tell me if this is what you purchased. IF so, you need to have this control module so you can plug the cable into it. The old unit would need to be removed and this one added. Hope that helps here. Please get back to me if you need more as all follow ups are included in our fee. http://www.atwoodmobile.com/manuals/chassis/87438.pdf
Just checking back in to see if you were able to resolve this issue or do you still need some additional information from me here?