How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask gene Your Own Question
gene, RV Mechanic
Category: RV
Satisfied Customers: 1100
Experience:  28 yrs exp in the industry
Type Your RV Question Here...
gene is online now
A new question is answered every 9 seconds

Electric awning won't close, Keystone Hornet Platinum 2012,

Customer Question

Electric awning won't close
JA: What's the make/model/year of your RV?
Customer: Keystone Hornet Platinum 2012
JA: What is the model of your '12 RV?
Customer: HO31RBDS12
JA: Are you fixing your RV yourself? What have you tried so far?
Customer: Removed 2 screws from right end of awning as instructed in manual
JA: Anything else you want the mechanic to know before I connect you?
Customer: No
Submitted: 1 year ago.
Category: RV
Expert:  Randall replied 1 year ago.

Is the motor coming on and just not moving the awning? Please descibe what is happening if that isn't the issue here.

Expert:  Randall replied 1 year ago.

Since I didn't hear back from you I am thinking you were able to resolve this issue, but if not, please get back to me. I will offer you a phone chat option as well as that may help and some of our customers prefer this.