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Hi! My name is ***** ***** I can assist you with this. I may need some additional information from you first in order to give a complete answer.
What is the make of your A/C and is this a ceiling direct vent or a ducted unit and wall mount thermostat? If wall mount, what is the make and style? Please explain the "bad power" comment so I know what happened here. Get back to me with this and I can help you sort this out. All follow ups are included in our fee.
Just checking back in to see if you were able to resolve this issue or do you still need some additional input from me here?