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Was there any coming INTO it? This is pretty easy to check with a multimeter. It would be odd for this to only have a problem on the neutral lead. Possible I suppose. And you can have these rebuilt if you don't want to invest in a newer version. And that neutral issue can be solved easily for battery charging. That is pretty much dependent on the battery leads as well. If you have a meter we can do some testing if you feel comfortable with this. Please include which model of their inverter you have and do you have the manual or not?
Just wondering if you were able to resolve this issue since I didn't hear back from you? If not, please let me know and we can sort this out. I will also offer a phone chat option for you in case you feel that would be more helpful here.