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It may be hooked up wrong and be sure that the breakers on the generator aren't tripped. If you don't have an automatic transfer switch you may have to plug the shore cord into a J-box outlet. See if that is the case.
Sorry you are so impatient! We work on more than one question at a time here and sometimes it requires some extra time for an answer. Just submit a refund request and it will be gladly granted. You can wait a few weeks to get into a shop and pay someone a few hundred to diagnose this for you. Then $29 may seem like a real bargin! Have a nice day........
You are more than welcome!