Have RV Questions? Ask an RV Mechanic Online.
You are going to have to call in a mobile tech to assist you in this. DON'T try moving the room any more you can damage it. The racking device may have broken. Ask some of the local RV parks who does good work and be sure you ask him (or her) if they have experience with this sort of issue. Not all do in some cases. Then get back to me if you need more here as all follow ups are included in our fee.
Just checking back in to see if you were able to resolve this issue or do you still need some additional input from me here?