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Start button on generator and dash in motor home will not

Customer Question
respond. 5500 onan generator in...
Start button on generator and dash in motor home will not respond. 5500 onan generator in motor home. Starter is fine. Could it be the circuit board. starter will respond when cross circuit.
Submitted: 1 year ago.Category: RV
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Answered in 4 minutes by:
8/2/2016
RV Mechanic: Wayne, RV Mechanic replied 1 year ago
Wayne
Wayne, RV Mechanic
Category: RV
Satisfied Customers: 9,995
Experience: Work on several type of Rv engine, Trans, brakes
Verified

Hi I'm Wayne

I will help you with this

do you hear the fuel pump running when you push the start/prime button

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Customer reply replied 1 year ago
no respond when you hit start
Customer reply replied 1 year ago
are you there?
RV Mechanic: Wayne, RV Mechanic replied 1 year ago

Hi

Yes busy day

do you hear a clicking at thr starter when trying to start

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Customer reply replied 1 year ago
no
RV Mechanic: Wayne, RV Mechanic replied 1 year ago

OK,

Thank you for that

so remove,clean and sand the ground and pos cables

sounds that yo have a poor connection

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RV Mechanic: Wayne, RV Mechanic replied 1 year ago

Hi

I see you requested a phone call

I can not call at this time

also, it is a extra $26.00 from JA for the call

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Customer reply replied 1 year ago
cancel call.
RV Mechanic: Wayne, RV Mechanic replied 1 year ago

OK

clean up them terminals and try again

let me know

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Customer reply replied 1 year ago
starter works fine when I cross the terminals on solenoid.
RV Mechanic: Wayne, RV Mechanic replied 1 year ago

Thank you for that

but a connection may be not making contact

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Customer reply replied 1 year ago
where would you suggest I test circuit board.
RV Mechanic: Wayne, RV Mechanic replied 1 year ago

Hi

you need to see if you have any fault codes

Go to the genset and use the switch on the set itself.
Press 'Stop' 3 times within 5 seconds. The light in the switch will start flashing.
If the light flashes 3 times, pauses for 3 seconds, and flashes 3 more times, press and immediately release 'Stop' one more time.

This will put the controller into Fault Read Mode.

The light will flash (X) number of times, pause for 1 second, and flash for (X) number of times again. Count the flashes before and after the pause.

This will be the Fault Code

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Customer reply replied 1 year ago
Fault code 47
RV Mechanic: Wayne, RV Mechanic replied 1 year ago

Thank you for that

let me look it up

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RV Mechanic: Wayne, RV Mechanic replied 1 year ago

Hi

Well I have not so good news for you

Fault Code 47 is Ignition Fault.

This may turn out to be a major chore. One of the possibilities is a bad magneto. The magnetos are located under the generator and the genset must be completely disassembled to access them.

This is going to take a service shop to repair

I hope this helped you

Hi if this helped you

Please rate my answer 3 or more stars

If need more info use the info button

Not Poor/Bad service

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Customer reply replied 1 year ago
Are you there
RV Mechanic: Wayne, RV Mechanic replied 1 year ago

Hi

Yes I am here

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RV Mechanic: Wayne, RV Mechanic replied 1 year ago

Hello

do you still have more questions ??

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Customer reply replied 1 year ago
What does fault code tell you ?
RV Mechanic: Wayne, RV Mechanic replied 1 year ago

HI did you get my last reply ??

HiWell I have not so good news for youFault Code 47 is Ignition Fault.This may turn out to be a major chore. One of the possibilities is a bad magneto. The magnetos are located under the generator and the genset must be completely disassembled to access them.This is going to take a service shop to repairI hope this helped you Hi if this helped youPlease rate my answer 3 or more starsIf need more info use the info buttonNot Poor/Bad service
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Customer reply replied 1 year ago
This is not my problem. The generator will run .
RV Mechanic: Wayne, RV Mechanic replied 1 year ago

You told me it will not start

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Customer reply replied 1 year ago
It will run if I cross starter.The start button will not start it
RV Mechanic: Wayne, RV Mechanic replied 1 year ago

Thank you for that

when you said cranks jumping starter

I did not know it started

so your issue is the controller(circuit board )

it is not letting the voltage thru the circuit

That needs to be replaced

Hi if this helped you

Please rate my answer 3 or more stars

If need more info use the info button

Not Poor/Bad service

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Customer reply replied 1 year ago
Thanks for your help. This should end our conversation
RV Mechanic: Wayne, RV Mechanic replied 1 year ago

You are welcome

Please remember to rate my answer,Please

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RV Mechanic: Wayne, RV Mechanic replied 1 year ago

Hi

Just a follow up with you

did my answer help you

I know you don't work for free

Please remember to rate my answer so I don't work for free

Thank You

Wayne

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Wayne
Wayne
Wayne, RV Mechanic
Category: RV
Satisfied Customers: 9,995
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Experience: Work on several type of Rv engine, Trans, brakes

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