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Are they not all retracted OR is the touchpad just telling you that?
What is the made of your jacks and the name or number off the touchpad? Are you plugged into shore power or have the generator running?
It may not have one, but I do need to know the make of your jacks. There are about 6 or 7 companies who make these for the various manufacturers. When did you have the batteries serviced last?
Not a problem..............perhaps just give a mobile tech a call and get some assistance. This site only works well when the customer provides the needed information to assist in the proper diagnosis.