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So do I understand correctly that they will go OUT, but when you try to retract them you don't hear the motor and pump coming on? IF so, that usually is a bad switch. You know that the motor and pump are working and getting power. If you have a 12 VDC test light or small digital mutimeter we can test this. You would need a ground lead long enough to reach from the switch area to the load center where all your fuses and breakers are. It can be 16-18 gauge as that isn't that critical and have an alligator clip on each end. A meter is about $20 or so at most hardware stores and easy to use. A test light is about $5. Great to have for this sort of diagnosis. I can direct you in the testing and will make a phone chat offer for you in case you feel that would be easier. All follow ups are included in our fee.