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Whose slide hardware do you have? The name is ***** ***** the switch or the motor if you can see that or a sticker on the frame underneath. From what you said, it appears that something is stripped out on the gearbox or clutch. Get back to me with this and I can assist you further.
Are you sure that the panel under the bed doesn't come off when you take out a few screws?
Just checking back in to see if you were able to resolve this or do you still need some additional input from me here?