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They are probably hung up on the cabinet they rest on and if you can get inside and lift up slightly they usually can be moved out. Let me see if I can find a manual for you. All follow ups are included in our fee.
Go to this site via the link I have attached and you can sign up for free and get a free copy of the manual for this. Hope that proves helpful here. If you need more please attach a photo of the area you are having trouble with so I can see it and make some suggestions. http://www.popupportal.com/index.php?action=media;sa=item;in=3018
Do you have the actual model number of the trailer?
Yes..........I am here every day. Once I have that I should be able to get what you need here. I am in California and get to the shop about 9 a.m.