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Hi my name is Robert....
This could be an issue with the power supply box, IF you have a volt meter you can do some testing, only way to know what the issue is going to be. Click HERE for a service manual on this and it will show you the voltage checks.... The manual should help some.... Robert
My goal is for you to be satisfied, it might not be a simple fix and the only way to know for sure it do some checks with a meter.
I only get credit when you select a rating, if you would like a refund please let me know, I am fine in whatever you decide....
No problem I will request that for you.... Robert