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My name is ***** ***** I am a professional here at Just Answer. I noticed that your question was not getting a response and thought I would see if you still need help with this.I apologize for the delay and I hope I can still assist you with this here.
My info is limited on your model here but I see no one else has responded and thought I would see if I can help here.
Inspect for any debris blocking or holding up the slide from operating properly.In some cases this type of fault here can be caused by debris build up needing removed to correct this fault.If no debris or damage is found to the slide or track let me know.
I apologize if my answer didn't help with what you were looking for here.I saw no one had replied and thought I would try and help with this.If there is anything else I can help with here let me know.