How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Robert Your Own Question
Robert, RV Mechanic
Category: RV
Satisfied Customers: 13355
Experience:  18 yrs. RV experience including Cummins North West, Country Coach, Monaco Coach - vendor certified.
Type Your RV Question Here...
Robert is online now
A new question is answered every 9 seconds

Any experience with atwood helium fridges not cooling?

Customer Question

any experience with atwood helium fridges not cooling?
Submitted: 2 years ago.
Category: RV
Customer: replied 2 years ago.
I bought a "new" scratch and dent with no warranty but it has never worked. Both 12v and 110v power are fine, gas is fine, unit gurgles, no trouble lights come on but unit will not even try to cool and freezer area feels warm.
Customer: replied 2 years ago.
Atwood Model HE-0601
Expert:  Robert replied 2 years ago.
Hi my name is Robert...
These HE units act on the same principal as the Norcolds and Dometics. They all have cooling units and are an absorption style fridge. The Atwood uses helium to circulate unlike the others. The cooling unit could be blocked on this if it is gurgling, that is a sign that the helium is not circulating properly. Also normally if you get no cooling on both AC and gas and everything appears normal the cooling unit could the issue.. To me it sounds like the cooling unit.... Hope this helps... Robert
Customer: replied 2 years ago.
You I indicated a possible bad cooling unit but you stated no next step I to rectify the possible issue.
Expert:  Robert replied 2 years ago.
What is the Year of the RV? This is a newer style fridge and might be under warranty.... Robert
Customer: replied 2 years ago.
It's a 2014 but came with no factory warranty only a 90 day from the company who sold it.
Expert:  Robert replied 2 years ago.
I would feel the back of the fridge where the coils are and see if they are warm from top to bottom, if they are cool or you have any very hot spots then the cooling unit would be suspect.
My goal is for you to be satisfied with my efforts, IF you would like to try another expert please let me know, I only get credit when you select a rating.... Robert